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Platinum Support

eEye Digital Security Platinum Support offers our Government customers an additional comprehensive alternative to traditional help desk support. Contact your Government sales rep to upgrade today!


  Basic Standard Platinum
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E-Mail Support Check
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8 Hrs*
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Initial
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4 Hrs*
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Initial
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1 Hr*
Telephone Support   Check
Initial
Response
Within
30 Mins*

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Initial
Response
Within
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Personalized Welcome Letter   Check Check
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*Support hours M-F 6:00 AM - 3:00 PM PST
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Government Clients

 

Federal Sales

866.282.8276
federal@eeye.com

State/Local Sales

866.282.8276
sled@eeye.com

 
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