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Support

eEye Digital Security Support is a critical function for the company as we respect and value the need to provide an excellent and unparalleled experience to our customers. We offer a varied and flexible support model depending on customer needs.

• Product Knowledgebase (24 hours per day/7 days per week)
• Community Forums (24 hours per day/7 days per week)

Basic Product Support

eEye Basic Support services are included in every product we sell, except for Blink Personal Edition. These product support features are provided during normal business hours using the forums, knowledgebase, and support request form. Support channels include:

• Product Knowledgebase (24 hours per day/7 days per week)
• Community Forums (24 hours per day/7 days per week)
• Email Support (6AM-3PM PST Monday-Friday)

Standard Product Support

eEye Standard Support services are provided to customers who desire a more comprehensive option. During normal business hours calls are automatically routed to an eEye Technical Support representative. Support channels include:

• Product Knowledgebase (24 hours per day/7 days per week)
• Community Forums (24 hours per day/7 days per week)
• Email Support (6AM-3PM PST Monday-Friday)
• Telephone Support (6AM-3PM PST Monday-Friday)

Platinum Product Support

eEye Platinum Support services are provided to customers who want unrestricted access to the eEye support team. During normal business hours calls are automatically routed to an eEye Technical Support representative. Calls placed outside of normal business hours (evenings and weekends) will be directed to an on-call support representative via a voicemail paging system. Support channels include:

• Product Knowledgebase (24 hours per day/7 days per week)
• Community Forums (24 hours per day/7 days per week)
• Email Support (24 hours per day/7 days per week)
• Telephone Support (24 hours per day/7 days per week)