Technical Support Engineer
Professionals with serious interest should email a cover letter and resume to hr@eEye.com.
(Irvine, CA) — eEye Digital Security, a global company with offices in the US and throughout Europe, helps protect the digital assets of major corporations and government entities in over forty countries. eEye is a leading developer of advanced network security products that deliver unsurpassed levels of protection against malicious attacks and undetected vulnerabilities conceived out of the company's passion for digital security defense.
eEye Digital Security is looking for a highly motivated individual to join the Technical Support team. If desired and qualified, a successful candidate can eventually transition into a Software Quality Assurance or Software Development position.
As a member of the eEye Technical Support team, the Technical Support Engineer will be responsible for the following:
Primary Responsibilities:
- Respond to customer trouble tickets
- Provide troubleshooting and debugging for customer problems
- Provide phone support to Key Accounts
- Escalate necessary items to Engineering for resolution
- Manage customer communication and expectations
- Provide communication flow to the Development and Quality Assurance teams
- Reports to Director of Engineering
Position Requirements:
- Excellent communication skills, both written and verbal
- Bachelors degree preferred
- 3+ years in enterprise software customer support
- Knowledge of security software, networking and Windows OS
