eEye Digital Security » Support

Support

eEye Digital Security believes that the best security products are backed with the best in technical support. eEye customers with current maintenance agreements receive Basic Support which offers the following online support features:

Basic Product Support

Product Knowledgebase

Find answers to technical support questions leveraging our complete database of common questions regarding eEye products. View Knowledgebase

Support Request Form

eEye's automated support request system allows us to respond to support issues quickly and more efficiently than regular email requests. NOTE: The support request form requires the client login you received as part of your business product purchase. Login to Submit a Request

Support Levels

eEye customer support allows our clients to tailor support options to meet their specific business needs. We have identified three levels of support for customers to select from, ensuring that each organization has a service plan that best meets its priorities. Standard and Platinum Support options are available to businesses for purchased by contacting an Security Account Manager or Authorized eEye Reseller.

Basic Support
eEye Basic Support services are provided during normal business hours using the forums, knowledgebase, and support request form.

Standard Support
eEye Standard Support services are provided 8 hours per day, 5 days per week via telephone and e-mail. During normal business hours calls are automatically routed to an eEye Technical Support representative.

Platinum Support
eEye Platinum Support services are provided 24 hours per day, 7 days per week via telephone. During normal business hours calls are automatically routed to an eEye Technical Support representative. Calls placed outside of normal business hours (evenings and weekends) will be directed to an on-call support representative via a voicemail paging system.